Our Services

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CardinalPro

Our CardinalPro division is the engine room of our business, seamlessly integrating our service teams, our departments and our clients to deliver the value your business’ ultimately needs through exceptional domain knowledge that connects the dots between extensive business, insurance and system expertise.

From embarking on new business initiatives and business process automation projects, to reconfiguring system parameters for a higher degree of efficiency, our CardinalPro service teams partner with our customers to take the pain out of pain points (like claims administration) and replace problems with peace of mind through simple, streamlined InsurTech innovation.

We handle every aspect of your business’ journey to ensure the overall success of the highest calibre, whether you’re in need of an initial alignment assessment or project scoping; looking at implementation, facilitating user training or re-engineering your business processes.

"We take care of the tech, so you can focus on your business." - Devan Reddy
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Professional Services

Our professional services provide you with project planners, business analysts, solution architects and technical experts to assist, advise and guide you through every step of project implementation.

Taking into account your business’ insurance requirements, the constraints of your business and your existing future roadmap, our fully-managed service anticipates market trends and leverages our vast insurance knowledge to find the perfect InsurTech fit for your unique business needs – from process automation and claims administration to business process re-engineering.

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Business Process Re-engineering

Our Business Process Re-engineering creates a value chain for our current client base to evolve into by focusing on the comprehensive implementation of your current system or technology. We make sure all automation and operational processes are managed efficiently, and that newly implemented and existing business systems function optimally.

By taking full advantage of our extensive InsurTech knowledge, and the variety of development skills present within the Cardinal group, we’re able to simplify and automate many of the bigger processes.

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Servicing & Support (SLA)

Exceptional Client Experience? That’s our department.

Our Client Experience department consists of a team of experienced individuals ready to assist with all your system needs. Their vast insurance knowledge spans across all different entity types, making them fully qualified to assist you, whether you are an insurer, underwriting manager, broker, or administrator.

World-class Technical Support & Query Management

As well as supporting our own Policy Administration Systems, multiple digital platforms and quoting engines, Cardinal uses cloud-based technology (including Confluence and JIRA) to manage the flow of all queries, and allow clients to log and monitor their own queries as an agent in our Freshdesk portal.

Query Management is governed by the Service Level Agreement, which is included at the Business Acquisition phase. We offer a buy-up, where there are more stringent SLA requirements which can be tailored to your specific needs.

Have PAS Support, will travel.

Cardinal has a large team of senior, full-stack, and specialist engineers who support and maintain our Policy Administration Solutions, and we are positioned to support systems in South Africa, Botswana, Lesotho, Swaziland, the UK and Australia.

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